Refund policy

Return & Refund Policy

Last Updated: July 2026

At TheWellvo, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, we're here to help.

1. Eligible Returns

We accept return or replacement requests only in the following cases:

  • You received a damaged product.
  • You received a defective product.
  • You received the wrong product.
  • The product has missing parts.

To process your request, it must be submitted within 48 hours of delivery.

2. Unboxing Video Required

To protect both our customers and our business, an uninterrupted unboxing video is mandatory for all damage, defect, wrong item, or missing item claims.

The video should:

  • Start before opening the parcel.
  • Clearly show the shipping label.
  • Show the package being opened.
  • Clearly display the issue.

Claims without an unboxing video may not be eligible for replacement or refund.

3. Products Not Eligible for Return

We do not accept returns or refunds for:

  • Change of mind.
  • Ordered by mistake.
  • Product no longer needed.
  • Personal preference or dissatisfaction after use.
  • Minor variations in color or packaging.
  • Incorrect size selection (unless we shipped the wrong item).

4. Replacement Process

If your claim is approved:

  • We will arrange a replacement whenever possible.
  • If a replacement is unavailable, we may offer a refund or store credit at our discretion.

5. Return Shipping

  • If the return is due to our error (wrong, damaged, or defective product), return shipping will be arranged or reimbursed as applicable.
  • If the return is requested for reasons not covered under this policy, return shipping costs will be the customer's responsibility, if the return is accepted.

6. Refunds

Once your claim is verified and approved:

  • Refunds (if applicable) will be processed to the original payment method.
  • Processing times may vary depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the return is due to our error.

7. Order Cancellation

Orders can be cancelled only before they are dispatched.

Once shipped, cancellation requests cannot be guaranteed.

8. Contact Us

For any return or refund request, please contact us within 48 hours of delivery.

Email: praneelenterprises.in@gmail.com

Please include:

  • Order Number
  • Name
  • Registered Mobile Number
  • Reason for Return
  • Photos (if applicable)
  • Unboxing Video